Refund Policy
Effective date: 1 January 2025
Overview
This policy applies to review and planning services booked through Desktop Ashfield Mining Review Co., Ltd. Hardware itself is never sold by us; refunds relate to service fees only.
On-site assessments
- Cancellation 7+ days before visit: Full deposit refund within 10 business days
- Cancellation 3–6 days before: 50% deposit retained; remainder refunded
- Cancellation under 3 days or no-show: Deposit non-refundable; you may reschedule once within 60 days paying a new 30% deposit
- We cancel: Full refund of any amounts paid
Bench reviews
- Before hardware received: Full prepayment refund minus any payment processing fees charged to us
- After hardware received, before testing starts: 80% refund
- After testing starts: No refund; report delivery will be completed
- Hardware unclaimed 90 days after report: Disposal per written notice; no refund
Filter schedules and remote planning
- Before delivery of written schedule: Full refund if requested within 48 hours of payment
- After delivery: Non-refundable; we will correct factual errors at no charge
Rescheduling
One free reschedule per booking if requested 48+ hours in advance. Additional reschedules: ₩30,000 administrative fee.
Partial refunds
If we cannot complete part of an agreed scope due to our fault (equipment failure on our side, staff illness without replacement), we refund the proportional fee or offer a rebooking credit—your choice.
Non-refundable items
- Travel surcharges for completed trips
- Purchased mesh or materials installed on your site with your approval
- Third-party courier fees for shipped hardware
Refund method
Refunds return to the original payment method where possible. Bank transfers may take 5–10 business days.
Work already started
Once on-site work or bench burn-in has begun, service fees are earned. Exceptions apply only if we terminate the job without delivering the agreed report.
Deposits
Deposits hold calendar slots. They are applied to the final invoice on completion or handled per the cancellation rules above.
Contact for refund requests
Email info@desktop-ashfield.click with your booking date and service type. We respond within three business days.
Desktop Ashfield Mining Review Co., Ltd.
Office 8, 32 Example-ro, Yeonsu-gu, Incheon 00000
Phone: +82 32 0000 2041
Effective date: 1 January 2025
Overview
This policy applies to review and planning services booked through Desktop Ashfield Mining Review Co., Ltd. Hardware itself is never sold by us; refunds relate to service fees only.
On-site assessments
- Cancellation 7+ days before visit: Full deposit refund within 10 business days
- Cancellation 3–6 days before: 50% deposit retained; remainder refunded
- Cancellation under 3 days or no-show: Deposit non-refundable; you may reschedule once within 60 days paying a new 30% deposit
- We cancel: Full refund of any amounts paid
Bench reviews
- Before hardware received: Full prepayment refund minus any payment processing fees charged to us
- After hardware received, before testing starts: 80% refund
- After testing starts: No refund; report delivery will be completed
- Hardware unclaimed 90 days after report: Disposal per written notice; no refund
Filter schedules and remote planning
- Before delivery of written schedule: Full refund if requested within 48 hours of payment
- After delivery: Non-refundable; we will correct factual errors at no charge
Rescheduling
One free reschedule per booking if requested 48+ hours in advance. Additional reschedules: ₩30,000 administrative fee.
Partial refunds
If we cannot complete part of an agreed scope due to our fault (equipment failure on our side, staff illness without replacement), we refund the proportional fee or offer a rebooking credit—your choice.
Non-refundable items
- Travel surcharges for completed trips
- Purchased mesh or materials installed on your site with your approval
- Third-party courier fees for shipped hardware
Refund method
Refunds return to the original payment method where possible. Bank transfers may take 5–10 business days.
Work already started
Once on-site work or bench burn-in has begun, service fees are earned. Exceptions apply only if we terminate the job without delivering the agreed report.
Deposits
Deposits hold calendar slots. They are applied to the final invoice on completion or handled per the cancellation rules above.
Contact for refund requests
Email info@desktop-ashfield.click with your booking date and service type. We respond within three business days.
Desktop Ashfield Mining Review Co., Ltd.
Office 8, 32 Example-ro, Yeonsu-gu, Incheon 00000
Phone: +82 32 0000 2041